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Ways to contact us

New sales enquiries
New business opportunities or account management

New and existing applications

Available Mon - Fri 8am till 6pm

Please check case tracking and/or your E-mails to check the progress of a case or alternatively call

  • New application dedicated business case handling team on 0345 030 6253
  • Product Transfer and further advance dedicated business case handling team on 0345 901 3161

Further advance

Available Mon - Fri 8am till 6pm

Please check case tracking and/or your E-mails to check the progress of a case or alternatively call

  • Halifax Refinance team on 0345 901 3161

Product transfer

For general guidance on the product transfer process, please speak to your Business Development Manager.

Alternatively, if you require assistance when keying a product transfer application using Halifax Intermediaries Online please contact the Intermediary Service Support Helpdesk, available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm) 0345 608 0038, followed by option 2.

Following the completion of a product transfer, your client has a 28 day cancellation period, should they wish to reconsider. To cancel the application the client can do this by calling Halifax directly on 0345 850 3705.

Halifax Premier Mortgage Services
For mortgage applications of £500,000 or more.

For mortgage applications of £500,000 or more, please contact:

Where we have asked you to provide documentation please upload using Halifax Document Upload, selecting the Halifax Premier exchange.

  • Tel: New Business - 0345 608 0853
  • Tel: Case Updates - 0345 608 0851

Self build applications
To contact the appropriate processing team

For Self Build application queries please contact the Self Build team on 0345 609 9259 selecting option 1 on the IVR.

Available Mon - Fri 9am till 5pm

Intermediary service support
Online servicing, broker panel, mortgage procuration fees and general insurance support

Available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm)

For queries with registering or using Halifax Intermediaries Online, broker panel, mortgage procuration fees and renewal general insurance procuration fees.

Call 0345 608 0038 and select one of the options below:

  • Option 1 – If your online account is locked out or you require a password reset
  • Option 2 – If you are experiencing technical problems or require help keying an application
  • Option 3 – For queries relating to registering with Halifax or your broker details changing
  • Option 4 – For Mortgage and General Insurance procuration fee queries.

If you have any queries relating to policy or processes on our new general insurance offering, please call the new Halifax Home Insurance team on 0370 055 5020 and select an option from the list below:

  • Option 1 – Landlords
  • Option 2 – New business
  • Option 3 – Existing policies
  • Option 4 – Registration & claims

For any technical issues relating to the General Insurance System, please call the L & G IT Technical support line on 0800 010 911 and select an option 4 for Halifax GI Intermediary Services this includes password resets and registration queries.

For any commission queries relating to policies submitted on the General Insurance system please call 0370 900 5010 Alternatively you can email

National housing development
Contact the national housing development team

National Housing Development Managers

Mike Bottomley
West England, Yorkshire, and the Humber, Derby and Notts
Mobile 07768 507930

Alan Gracie
Scotland, N Ireland and NE England
Mobile 07876 790032

Derek Whitmarsh
London (West), Chilterns, South Wales and South West
Mobile 07768 568032

Morne Jacobs
London (City & East), Midlands, South East and East Anglia
Mobile 07774 239184

Upload Your Documents
Documentation required for your application(s)

Open your browser and navigate to and enter your email and password to login to Halifax Document upload service.

Document Upload Technical Support

For registration assistance or technical help contact 0800 358 0015.

Making a complaint

Should you have a complaint we want to resolve the problem at hand quickly to your satisfaction. Our complaints page will provide you with all the information you need to resolve any issues.

Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No.SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © , Halifax plc. All rights reserved.