Ways to contact us
New sales enquiries
New business opportunities or account management
Existing applications
To contact the appropriate processing, underwriting and completion team
Available Mon - Fri 9am till 5pm
Please use the contact form option on online case tracking. Alternatively, contact the processing, underwriting and completion team:
- Recently submitted business - 0845 600 0954
- Product transfers or further advances - 0845 600 0712
Halifax Premier Mortgage Services
For loans over £300,000
For loans over £300,000, please contact: premiermortgagedesk@halifax.co.uk
- Tel: New Business - 020 7012 8560
- Tel: Case Updates - 020 7012 8559
- Fax: 0845 608 0854
Halifax Premier Mortgage Services,
6th Floor, 155 Bishopsgate, London, EC2M 3YB
Intermediary sales support
Online servicing, broker panel, mortgage procuration fees and general insurance support
Available Mon - Fri 9am till 5pm (Wed 9.30am - 5pm)
For queries with registering or using Halifax Intermediaries Online, Broker Panel, mortgage procuration fees and most general insurance support matters.
Call 0845 608 0038 and select one of the options below:
- Option 1 - Problems registering or using Halifax Intermediaries Online
- Option 2 - Broker Panel or mortgage procuration fee
- Option 3 - General insurance operational support queries
Password and security helpdesk
For problems signing in
For problems signing in, call 0845 602 0000
Contact a BDM
Select your region
Faxing documentation
Documentation required for your application(s)
Please send all documentation required for your application(s) to the following fax number:
0845 603 9009
Mailing documentation
Documentation required for your application(s)
Please send all documentation required for your application(s) to the following address:
Halifax Mortgages - Nexus
PO BOX 548
Leeds
LS1 1WU