General insurance enquiries
If you have any queries relating to policy or processes on our new general insurance offering, please use the following contact details.
Call the new business team on 0370 055 5020 for the following:
- Policy queries
- Underwriting and eligibility issues
- All referral issues
Call the technical team on 0800 010 911 for the following:
- Software installation problems
- System usage issues
If your call relates to an old Halifax Insurance policy (underwritten by St Andrews), which is no longer offered to new customers, you can call the customer service & claims team on 0345 600 6001 for any claim enquiry (including complaints) and post sale policy information.
For queries relating to commission on St Andrews underwritten policies please call 0345 608 0038 and select Option 3.