General insurance enquiries

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If you have any queries relating to policy or processes on our new general insurance offering, please use the following contact details.

Call the new business team on 0370 055 5020 for the following:

  • Policy queries
  • Underwriting and eligibility issues
  • All referral issues

Call the technical team on 0800 010 911 for the following:

  • Software installation problems
  • System usage issues

If your call relates to an old Halifax Insurance policy (underwritten by St Andrews), which is no longer offered to new customers, you can call the customer service & claims team on 0345 600 6001 for any claim enquiry (including complaints) and post sale policy information.

For queries relating to commission on St Andrews underwritten policies please call 0345 608 0038 and select Option 3.

Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No.SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © , Halifax plc. All rights reserved.