International funds transfers

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International funds transfers

Transaction type	Transfer type	Amount	Expenses and commissions attributable to
Transaction type	Transfer type	Amount	OUR	BEN	SHA
Section 1 Transfers with origin and destination in EU countries regulated by law 9/1999 (Up to €50,000)	Issued	Up to €50,000.00 (If the IBAN and BIC of the beneficiary account are provided to BHH)	0.20% (min. €1,80)	0.10% (min. €0,90)	0.10% (min. €0,90)
	Issued	Up to €50,000.00 (If the IBAN and BIC of the beneficiary account are not provided to BHH) (12)	0,50% (min. €30)	0,40% (min. €20)	0,40% (min. €20)
	Received	Up to €50,000.00 (If the IBAN and BIC of the beneficiary account are provided to BHH)	Nil	Nil	Nil
	Received	Up to €50,000.00 (If the IBAN and BIC of the beneficiary account are not provided to BHH) (12)	Nil	0.35% (min. €18)	0.35% (min. €18)
Section 2 Other transfers	Issued		0.50% (min. €30)	0.40% (min. €25)	0.40% (min. €25)
Section 2 Other transfers	Received			0.35% (min. €18)	0.35% (min. €18)

Information on transfers

Definition of bank working day: For the purposes of Law 9/1999 of April 12, which regulates the legal system governing transfers between Member States of the European Union, Sundays, holidays (national, regional or local) and any other days that said institution is not open for business, in compliance with the working calendar of the institution in the town in question, will not be considered as bank working days, subject to observance of such dates by the entity.
Complaints and appeals: Those customers that wish to make a complaint must do so in writing to the customer service department of Banco Halifax, C/ Anabel Segura 16. Edif. Vega Norte II - 28108 Alcobendas (Madrid). The Customers' Ombudsman will acknowledge receipt in writing of complaints that have been made and will resolve them either by allowing or dismissing the proposed action.

Notification in writing to the customer service department is essential to subsequently escalate the claim to the Complaints Service of the Bank of Spain if applicable.
Definition of Transfer: A transfer is understood to be the operation carried out upon the instructions of a private individual or a legal entity for the purpose of delivering an amount of money to a beneficiary, irrespective of the receipt or delivery method of the funds, provided that the instructing party, in the case of transfer orders, or the beneficiary, in the case of those receipts of funds, delivers or receives the funds in Spain, and the corresponding beneficiary or instructing party is located in a non-member country, or a country of the European Union.
Customers who instruct international transfers must specify if they will bear all the expenses and commissions ('OUR' option), or if they will assume them partially ('SHA' option) or if they wish the beneficiary of the transfer to pay all such expenses ('BEN' option).
The transfers referred to in point 1 of this section are those governed by Law 9/1999 of 12th April. This only includes transfers between Member States of the European Union and within the European Union that are made in Euros or in the currencies of the Member States of the European Union, up to an amount equivalent to €50,000.
The transfers referred to in point 2 of this section are those not included within the scope of application of Law 9/1999 of 12th April.
The exchange rates applicable to transfers issued in a currency different to the currency debited to the customer, or credited to the customer in a currency different to the one issued, will be published by the entity on a daily basis.
The customer must provide the following information to the entity in order for it to accept the transfer:
- CCC or IBAN of the instructing party.
- Name or corporate name and full address of the instructing party and Tax Identification Number (NIF), if appropriate.
- Name or corporate name of the beneficiary
- SWIFT Code (BIC) of the entity / branch of the beneficiary.
- Full and valid IBAN of the beneficiary or number of the beneficiary account
- Amount and currency of the transfer
- Instructions for charging commissions and expenses (OUR / SHA / BEN).
- Information on international payments for the purposes of the balance of payments in the case of amounts greater than €12,500 or the equivalent, provided that the instructing party of the transfer is a resident of Spain.
The maximum period between the date of acceptance of the instruction and the date of credit of the funds into the account of the entity of the beneficiary will be five banking days, in accordance with article 9 of the Ministerial Order of 16/11/2000 published in the Official State Gazette of 25/11/2000.
The value date of transactions for the purposes of interest accrual will be the same day as the debit of the account of the instructing party in the case of transfers issued, and the date of the banking day following receipt of the funds by Banco Halifax in the case of transfers received.
In the case of transfers received governed by Law 9/1999, the maximum period to credit funds into the account of the beneficiary will be one banking day following the date on which the transfer is credited into the account of the entity.
Charges for non-provision of IBAN and BIC codes of the beneficiary for transfers up to €50,000.00 will be made having informed the customer of such amount and express acceptance of the new amount by the customer under such conditions.

International funds transfers

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