Valuation Fee Promise

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When does the Halifax Valuation Fee Promise apply?

As a concession, if for any reason, a customer’s house purchase falls through and they go on to start a new Halifax mortgage on a different property we will refund the first valuation that they paid to us (level 1 or level 2 only). We will send the refund to the customer(s) after the mortgage has completed.

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Terms & Conditions

This offer is available to home movers and first time buyers only. It is not available for Remortgages, Product Transfers, Further Advances or Buy-to-Let mortgages. We will only refund the first valuation fee, and we will only refund level 1 or level 2 valuations where the valuation surveyor has been instructed by us as part of the mortgage application process.

Please note that this is not an incentive and as such should not be used to influence sales to avoid breaching MCOB rules as it is not mentioned in the Mortgage Illustration.

The Valuation Fee Promise is available from 25 June 2012, but it may be withdrawn at any time.


  1. I have a customer whose property has just fallen through but they applied before 25 June, do they qualify?
    No, only customers applying after 25 June 2012 will qualify.

  2. What level of valuation is refunded to the customer?
    The customer will receive a refund of the valuation fee amount shown in their first Mortgage Illustration/Offer.

  3. Is there a maximum payment to the customer?
    No, we will refund whatever the amount of the valuation paid was as shown in the Mortgage Illustration/Offer for the first property.

  4. Which customers qualify for Valuation Fee Promise?
    Homemovers and First Time Buyers only.
    Remortgage, Buy to let, Product Transfers and Further Advance customers do not qualify.

  5. Do Shared Equity/Shared Ownership customers qualify for Valuation Fee Promise?
    Yes, if they are a homemover or a first time buyer.

  6. Do New Build/New Buy customers qualify for Valuation Fee Promise?
    Yes, if they are a homemover or a first time buyer.

  7. Is Valuation Fee Promise available with other incentives?
    Yes, unless otherwise stated.

Our tracker rate mortgages are linked to Bank of England bank rate (also known as Bank of England repo rate). Details of this rate can be found on the Bank of England website at

For independent information on mortgages, visit the website 'Money Advice Service'.

If you do not have professional experience, you should not rely on the information contained in this communication. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules. This site is intended for UK residents unless otherwise stated.

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