Our commitment to brokers

Find out how we support you with dependable service, real value, and ongoing investment in your business.

The Halifax brand is changing to Lloyds

While nothing changes for now, an exciting new era begins in 2027 with the launch of Lloyds Intermediaries.

What you need to know

Affordability calculator

Work out how much we can lend your clients on a mortgage.

Affordability calculator

Mortgage lending criteria

Read through our lending criteria to keep up to date with all our policies.

View our lending criteria

Mortgage product search

Search a list of our current products and rates.

Search products

Placing business

Register to join our panel and follow our guides on product transfers and further advance mortgages.

Placing business

Guides and forms

Browse our mortgage literature. We have guides and forms covering various topics that will assist you in doing business with us.

Guides and forms

First time buyer support

Helping first-time buyers get on the ladder with £5,000 Deposit mortgage and First-Time Buyer Boost. 

First-time buyer support

Product transfer – offer acceptance and cancellations

We have introduced a new offer acceptance step into our product transfer (PT) process. Once a PT is offered you will need to confirm the customer accepts the offer for the PT to take effect.

PTs can be cancelled before they have taken effect, but once a PT has taken effect this cannot be cancelled. Find out how to cancel a PT below.
 

More on product transfers

Intermediary news and updates

Latest intermediary news

27 July 2026 | Premier Large Loan Entry Threshold increased to £650,000

07 July 2026 | Launch of Lloyds Loyalty Premier Products

24 June 2026 | Launch of First Homes Fund (Scotland only)

20 May 2026 | Improvements to the Green Living Reward 

18 May 2026 | Launch of £5,000 Deposit mortgage

30 March 2026 | Premier Relationship Managers: New Phone Numbers

17 March 2026 | Lloyds Banking Group funds sustainable home finance scholarship for mortgage brokers

Intermediary education

Customers in vulnerable circumstances

We want all customers to be able to have the full use of the mortgage product or service they hold with us and understanding customers additional support requirements means we can be flexible to their needs.

Find out more about the simple process in place for you to advise us if a customer requires extra support.

This includes the option for one of our trained colleagues to call the customer to discuss their support requirements.

View guidance (PDF, 21MB) PDF opens in a new tab, 1.1MB.

Consumer Duty – information for intermediaries

New FCA Consumer Duty rules and guidance sets out clear standards of consumer protection across Financial Services effective from 31 July 2023.

Find out more about expectations for mortgage intermediaries in relation to the Financial Conduct Authority’s (FCA) Consumer Duty.

See our product range Fair Value Statements for further detail.

Fair Value statements

Existing customer support

We understand your customer might be worried about the rising costs of living and maintaining their mortgage payments - we’re here to help. We have a range of options that could help support your customer through this difficult time.

Existing customer support

Join the movement towards a greener future

We have educational material to support you and your business with your own sustainability journey, as well as tools and resources for you to share with your customers.

Discover our tips and resources in our Green Living hub.

Explore Green Living

Intermediary insights

Stay informed and ahead of the curve with our intermediary insights hub. Explore a range of articles and videos from industry experts, designed to keep you informed and up to date in the intermediary mortgage space.

Intermediary insights

Halifax HVR and SVR at the moment 7.24%*

Financial Adviser Service Awards 2022 - Winner for mortgages, Halifax Intermediaries